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Shipping policy
SHIPPING:
We ship worldwide. Your order will be packed by hand and dispatched within 1-2 working days.
You will receive a tracking notification upon dispatch, so you can track the progress of your order. We do our best to ensure original timing estimates are met, but cannot be held responsible for any delays caused by third parties.
BELGIUM:
Standard shipping in 2-3 working days: free.
EU:
Standard shipping in 2-3 working days: €15.
REST OF THE WORLD:
Standard shipping in 2-3 working days: €25.
Please note this does not include any applicable duties and import taxes in your destination country. See further information below.
RETURNS AND REFUNDS:
In the unlikely event that you are unhappy with your purchase, we are happy to exchange or refund items returned within 14 days of delivery. Regrettably any returns received outside of the returns window will be refused or issued with a credit.
All items must be returned unworn, in their original packaging. We cannot accept returns on jewelry, according to best practice hygiene standards, nor do we accept returns of any made-to-order or bespoke pieces.
To return your item, please contact info@janue.be and send it to: Rue des Minimes 58, 1000 Brussels, Belgium. Return shipping costs are non-refundable.
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