FREQUENTELY ASKED QUESTIONS

1. Size
2. Shipping
3. Return policy

1. Size
Most of our pieces are voluminous, so the sizes refer to the overal length or the length of the sleeves. Don't hesitate to contact us if you are unsure what size to pick. We can provide you with extra pictures and/or measurements. There is also the possibility of video chatting. Send your request to celine@janue.be. 

2. Shipping
We ship for free to Belgium, the Netherlands, France and Germany. The shipment cost to other countries will be calculated through the website right before the final placement of the order. If anything is unclear or you wish to have more info on different shipping possibilities, feel free to contact us via celine@janue.be. 

3. Return policy
If you woud like to return an item you can get a refund if the return was accomplished within 14 days after having received your parcel. Please send it to 'Rue des Minimes 58, 1000 Brussels'. The shipment cost is paid by the customer. After 14 days it is no longer possible to return the item. It is not possible to return an item that was purchased on sale.