FREQUENTELY ASKED QUESTIONS

1. Size
2. Shipping
3. Return policy

1. Size
Most of our pieces are voluminous, so the sizes refer to the overal length or the length of the sleeves. Don't hesitate to contact us if you are unsure what size to pick. We can provide you with extra pictures and/or measurements. There is also the possibility of video chatting. Send your request to celine@janue.be. 

2. Shipping
We ship for free to Belgium, the Netherlands, France and Germany. The shipment cost to other countries will be calculated through the website right before the final placement of the order. If anything is unclear or you wish to have more info on different shipping possibilities, feel free to contact us via celine@janue.be. 

  Collectique point delivery

With the Collectique delivery option, you can ship your order to a store nearby. There you can immediately try things on and decide what to take home. Returns are free of charge and handled by the friendly staff at the Collectique point.
The Collectique points will receive your parcel and keep it ready for you. Once your parcel has arrived, you will receive a notification and you'll have 14 days to pick it up. All returns are handled at the Collectique point for free, so you don't have to fill in any return forms or repackage your items. 
Good to know is that this delivery option allows us to group our shippings, which helps to limit transportation costs and CO²-emissions
See if there's already a Collectique point near you on the map below!
For more information, please visit www.collectique.eu.3. Return policy

If you woud like to return an item you can get a refund if the return was accomplished within 14 days after having received your parcel. Please send it to 'Rue des Minimes 58, 1000 Brussels'.

* For home delivery, the shipment cost of the return is paid by the customer.

* For collectique delivery, the return is free of charge and managed at the collectique point.

After 14 days it is no longer possible to return the item. It is not possible to return an item that was purchased on sale.